Our Services

Our Services FAQs

How are your services provided?

Our services are usually provided virtually as this is the most convenient and cost-effective option for most of our clients. However, we are also able to also provide in-person services if required in most cases. We can provide you with an individual quote if this is an option you would like to consider.

Can I try your services before committing to them?

We offer a complimentary initial consultation to all clients, during which we will discuss your current circumstances, goals and what we can offer you.

Can I request Mary to be my consultant or coach, or will I be allocated to someone else?

Mary is always the first point of contact on any initial complimentary consultation so that clients have a personal connection point with her. Mary works with as many clients as possible, but in the event that she is fully booked at the time of your request you will be given the option to either wait until she has space available, or be connected with another consultant or coach with Mary retaining oversight.

Who are your associates?

Where necessary and agreed with clients, we work with a variety of specialists and advisors to ensure that our clients receive the best service possible from the most experienced and successful people who fit their circumstances and needs.

What are your payment policies?

Individual consultancy sessions are invoiced and payable in advance of the session. Our ongoing consultancy work is usually invoiced as a series of instalments in advance as each section of work is completed, although depending on the precise nature of the consultancy work other arrangements can also be applied. The best payment arrangements for your particular project will be discussed and agreed with you prior to any work commencing.

Individual coaching sessions are invoiced and payable in advance of the session. Our packaged coaching work is invoiced in advance for a set number of sessions, as discussed and agreed with you prior to any coaching sessions commencing. Where our coaching services are retained on an ongoing basis, we will discuss and agree with you the best payment solutions to meet the circumstances.

Our invoices can be paid either by secure credit or debit card payment or by bank transfer. Please note that we do not accept PayPal or cryptocurrency payments.

What if I am not satisfied after I have received a service I have paid for?

For our consultancy work, wherever possible we work to specific outcomes agreed with clients at the outset and we only retain our fees where the agreed outcomes have been met or exceeded. Where is it not possible to work to specific outcomes, if for whatever reason you are not satisfied with our consultancy services you just need to tell us so within 48 hours of the completion of a session or piece of work and we will provide you with a full refund for that session or piece of work.

For our coaching work we only retain fees where clients are satisfied with the services we have provided. If for whatever reason you are not satisfied with our coaching services, you just need to tell us so within 48 hours of completing the session and we will provide you with a full refund for that session.

Which specialist coaching services do you have?

We offer a variety of niche-specific coaching services to clients, some of which are set out below. If there are other particular types of coaching you are interested in please just contact us or book in for a complimentary consultation to discuss these.

If you are unsure of the particular coaching best suited to your needs please do not worry about the particular label that applies – just have a chat with us about your circumstances and we will always tailor our services precisely to what best suits your ambitions and goals.

For UK-centred coaching services take a look at our Leadership Coaching UK, Executive Coaching UK, Executive Coaching London, Leadership Coaching London, Business Consultant UK or Business Coaching London pages.

For New York specialist coaching explore our pages Executive Coaching New York, Leadership Coaching New York and Business Coaching New York.

For UAE focussed coaching options have a look at our Executive Coaching UAE, Leadership Coaching Dubai and Business Coaching Dubai information.

To explore coaching options tailored for female professionals, please see our Business Coaching for Women, Leadership Coaching for Women and Executive Coaching for Women pages.

For Leadership dedicated niche services have a read through the details of our Leadership Coaching Services, Online Leadership Coaching and Leadership Coaching Company options.

If you are interested in executive and business specialisms you can discover more options in our One-on-One Business Coaching, Business Coaching Online, Executive Coaching Packages and Executive Coaching Online content.